At Better Said, your trust matters. When you share your words, your stories or your personal information with me, I'll treat them with care and respect.

This policy explains what information I collect, why I collect it and how I look after it.

What I collect

Depending on how we work together, I may collect:

• your name

• your email address

• your phone number (if you choose to provide it)

• information you share about your project

• payment and invoicing details

• information you submit through my website or contact forms.

I only collect information that's needed to provide my services or respond to your enquiry.

How I use your information

Your information is used to:

• respond to your enquiry

• provide the services you've requested

• communicate with you about your project

• issue invoices and manage payments

• improve my website and services.

I won't sell, rent or trade your personal information to anyone.

Confidentiality

Many of the projects I work on are personal. Unless you've given me permission, anything you share with Better Said will remain confidential.

Sharing your information

I may share your information with trusted service providers who help me run my business (such as website hosting, payment processors or accounting software), but only where it's necessary and only for the purpose of providing my services.

I may also disclose information if I'm required to do so by law.

Website information

Like most websites, Better Said may collect basic information such as website traffic and visitor activity through cookies or analytics tools. This helps me understand how people use the website so I can improve it.

You can choose to disable cookies through your browser settings if you prefer.

Keeping your information safe

Your information is stored securely using trusted business systems (such as email, cloud storage and accounting software). I take reasonable steps to protect it from unauthorised access, loss or misuse, and only keep it for as long as it's needed to provide my services or meet legal obligations.

While no online system can be guaranteed to be completely secure, I use trusted providers and take care to keep your information safe.

Accessing your information

You can request to access, update or delete your personal information at any time by contacting me. If I'm legally required to keep certain records (for example, for tax purposes), I'll let you know.

Who has access

In most cases, only I have access to your personal information.

Where necessary, trusted service providers (such as my website host, payment processor or accounting software) may securely process your information so I can deliver my services. They only have access to the information they need to perform those services

Changes to this policy

From time to time, I may update this Privacy Policy to reflect changes to my business or legal requirements. The latest version will always be available on my website.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please get in touch via the contact details on my website.

I only collect the information I genuinely need to work with you. Nothing more.